Terms & Conditions

1. About these terms

1.1 These terms and conditions ("Terms") govern your use of the automated betting software service provided by TheValueVault Digital Limited (company number 17388291), trading as "Value Vault" ("we", "us", "our"), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our website is thevaluevault.uk and you can contact us at thevaluevaultdigital1@gmail.com.

1.2 By subscribing to or using any part of the Service you agree to be bound by these Terms. If you do not agree, do not subscribe or use the Service.

1.3 These Terms are for consumers only. If you are acting for business purposes, you may not use the Service without our prior written agreement on separate commercial terms.

1.4 We may update these Terms from time to time. Changes that add optional features, clarify wording, benefit you, or are needed to comply with the law take effect when we post the updated Terms on our website, and we will email you to let you know. Changes that materially reduce your rights under these Terms or increase what you pay take effect from the start of your next billing period after we email you about them; if you do not accept them, you may cancel before then and will owe nothing further.

2. Definitions

In these Terms: "Agent" means the Mug Bot or Value Bot software that you install and run on your own device. "Bookmaker Account" means any account you hold with a third-party betting operator. "Mug Bot" means our camouflage-bet placement agent and dashboard. "Service" means the Value Vault software-licensing, data-signal, and automated trade-execution service (including Mug Bot, Value Bot, the Signal Feed, and any associated dashboard or support). "Signal Feed" means the proprietary data feed of pricing opportunities that the Agent connects to. "Slot" means one linked Bookmaker Account within Value Bot. "Value Bot" means our value-bet, companion-bet, and automatic cash-out signal agent (which includes all Mug Bot features).

3. What the Service is (and is not)

3.1 We provide: (a) a personal, non-exclusive, non-transferable licence to install and run the Agent on your own device; (b) access to the Signal Feed, which identifies publicly available prices that differ from true market-based odds, presenting potential value-betting opportunities; and (c) automated placement of bets on your Bookmaker Accounts based on those signals.

3.2 We are not a bookmaker, exchange, intermediary, or gambling operator. We never hold your money and we never have access to your Bookmaker Account credentials, which are stored on your own device. If you choose to add a Bookmaker Account remotely (for example from your phone), your login details are encrypted on your device before they are sent, pass through our systems only in that encrypted form, which we cannot read, and are deleted from our systems as soon as your Agent has collected them. Nothing we provide constitutes financial, investment, or betting advice.

3.3 We may change the Service over time — adding, altering or withdrawing features, supported bookmakers, markets or signal types — where the change is needed to keep the Service working, lawful or secure, or where it does not materially disadvantage you. If a change materially reduces what you are paying for, we will tell you by email at least 14 days in advance where reasonably possible, and you may cancel before it takes effect; if you cancel because of such a change, we will refund pro rata any part of the current billing period after your cancellation takes effect.

4. Eligibility

4.1 You must be at least 18 years old.

4.2 You must not be self-excluded from gambling under any scheme (including GAMSTOP).

4.3 You must use only your own Bookmaker Accounts, funded with your own money.

4.4 You must be resident in the United Kingdom and physically located in the United Kingdom whenever you use the Service. The Service is offered only to persons in the United Kingdom and must not be accessed or used from anywhere else.

5. Risks you accept

You can lose all of the money in all of your connected Bookmaker Accounts. By using the Service you acknowledge and accept each of the following risks, and to the fullest extent permitted by law we accept no liability whatsoever for any loss arising from them.

(a) Loss of funds. Betting involves genuine financial risk. You may lose some or all of the money in every connected Bookmaker Account. No profit, return, or particular outcome is guaranteed. Past performance is not indicative of future results.

(b) Mug bets are designed to lose. Mug Bot places camouflage bets whose purpose is to make your account activity look normal to bookmakers. These bets are expected to generate net losses.

(c) Bookmaker terms. Using any automated betting tool will very likely breach the terms and conditions of your Bookmaker Accounts. Bookmakers may limit, suspend, or close your accounts or void bets. All such consequences are entirely your risk.

(d) Software malfunction. The Agent may place incorrect bets, duplicate bets, miss intended bets, or fail to execute cash-out signals. We do not guarantee uninterrupted or error-free operation.

(e) Market and price risk. Odds may move between signal generation and bet placement. Signals rely on publicly available data that may be delayed, inaccurate, or withdrawn.

(f) Third-party dependency. The Service depends on external bookmaker platforms, data feeds, and internet connectivity, none of which we control.

(g) AI-based system. The underlying technology uses Claude AI. AI systems can behave unpredictably, and no AI output should be treated as a guaranteed outcome.

6. Fees and billing

6.1 Current prices (inclusive of VAT where applicable): (a) Mug Bot: £20 one-time setup fee + £15 per month. (b) Value Bot: £100 per month with no setup fee (includes 5 Slots). (c) Additional Slots (Value Bot only): 5 extra Slots for £100/month, or 1 extra Slot for £35/month.

6.2 Subscriptions run monthly and auto-renew on each billing anniversary unless cancelled.

6.3 Payment is taken by card through our payment provider at checkout on the site. Any setup fee for your plan is charged together with your first monthly payment, and your subscription then renews automatically each month to your saved card until you cancel. You authorise these recurring charges — your subscription plus any add-ons you hold — until you cancel.

6.4 Additional Slots are managed from your dashboard. When you add Slots mid-billing-period, they are usable straight away and a proportionate charge for the remainder of the period is taken immediately; the add-on then renews with your monthly bill. When you remove an add-on, the removal takes effect from your next billing period — you keep the Slots until then, and no part-period refund applies. Removing an add-on requires your live configured accounts to fit within your remaining Slots first. If your subscription ends for any reason, all add-ons end with it.

6.5 We may change prices on 30 days’ email notice. The new price applies from your next billing period after the notice expires. If you do not accept the new price you may cancel before it takes effect.

6.6 If a renewal payment fails, our payment provider will retry it and we will notify you. While payment remains outstanding we may suspend the Service: your Agent stops receiving signals and automated placement stops, but bets already placed remain live with your bookmakers and, while suspended, your Agent will not receive cash-out signals — managing open bets during such a suspension is your responsibility. If payment remains outstanding 14 days after suspension, we may terminate your subscription. Suspension is not cancellation: amounts already due remain payable, but we will not charge fresh subscription fees for full billing periods during which your Service was entirely suspended.

7. Free trials

7.1 We may, at our discretion, offer free trials of the Service to selected users. A trial gives you access to the Service subject to these Terms in the same way as a paid subscription, including clause 5 (Risks you accept).

7.2 We may limit, modify, or end a trial at any time. Unless we tell you otherwise, a trial does not convert automatically into a paid subscription and does not require a payment card: access simply ends when the trial ends, unless you subscribe to a paid plan. Where a trial would convert into a paid subscription, we will tell you clearly before you are first charged.

7.3 The length of a trial and any conditions specific to it are stated when the trial is offered.

8. Cooling-off, cancellation, and refunds

8.1 You have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This runs from the day after you subscribe.

8.2 If you ask us to begin providing the Service before the cooling-off period expires, you acknowledge that you will lose your right to cancel once the Service has been fully performed during that period. You expressly consent to the Service beginning immediately upon subscription.

8.3 The setup fee is non-refundable once setup work has been fully performed with your express consent during the cooling-off period. If you cancel before setup is complete, you will receive a pro-rata refund of any unused portion.

8.4 After the cooling-off period, you may cancel at any time without penalty. Cancellation takes effect at the end of your current billing period; no partial-month refunds apply.

8.5 To cancel, email us at thevaluevaultdigital1@gmail.com or use the model cancellation form at the end of these Terms.

8.6 On cancellation or termination for any reason, the Agent will cease to operate, your licence ends, and you must uninstall the Agent and delete any access tokens.

9. Your statutory rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other legislation that cannot lawfully be excluded or restricted. Where any provision of these Terms conflicts with a mandatory statutory right, the statutory right prevails to the extent of the conflict.

10. Intellectual property and confidentiality

10.1 All intellectual property in the Agent, Signal Feed, and associated technology belongs to us (or our licensors). Your licence is personal, non-exclusive, and non-transferable.

10.2 The Signal Feed data constitutes our confidential information and trade secrets. You must not copy, redistribute, reverse-engineer, decompile, or make available any part of the Signal Feed or Agent to any third party.

10.3 You may not sub-license, assign, or share access to the Service.

11. Acceptable use and your obligations

11.1 You must: (a) keep your login credentials and access tokens secure; (b) use the Service only for your own personal betting activity; (c) comply with all applicable laws; and (d) promptly notify us of any security breach or suspected unauthorised use.

11.2 You must not: (a) use the Service on behalf of or for the benefit of any other person; (b) share, redistribute, or commercially exploit any signals, software, or outputs; (c) attempt to reverse-engineer, decompile, or derive the source code of the Agent or Signal Feed; or (d) use the Service for any unlawful purpose, including money laundering or fraud.

12. Limitation of liability

12.1 To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these Terms (whether in contract, tort, or otherwise) is limited to the greater of: (a) £200; or (b) the total fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

12.2 We are not liable for: (a) any indirect, consequential, or incidental loss (including loss of profit, revenue, data, or anticipated savings); (b) losses arising from the risks described in clause 5; or (c) any act or omission of a third-party bookmaker or platform.

12.3 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other mandatory law.

13. Indemnity

You agree to indemnify us against any losses, damages, costs, and expenses (including reasonable legal fees) that we suffer as a direct result of: (a) your deliberate or fraudulent misuse of the Service; (b) your knowingly providing false information to us; or (c) your deliberate breach of clause 11.2. This indemnity does not apply to the extent that the relevant loss arises from our own negligence, breach, or fault.

14. Suspension and termination

14.1 We may terminate your subscription immediately (without refund of the current billing period) if you: (a) redistribute signals or the Agent to any third party; (b) use the Service fraudulently or on another person’s Bookmaker Accounts; (c) reverse-engineer or attempt to derive the source code of any part of the Service; or (d) commit any other serious breach of these Terms that is incapable of remedy.

14.2 For any other breach, we will give you written notice specifying the breach and allowing a reasonable period (not less than 14 days) to put it right before taking further action.

14.3 We may discontinue or terminate the Service at our discretion on 30 days’ email notice. If we do so, you will receive a pro-rata refund of any prepaid fees for the unexpired portion of your billing period.

14.4 If we reasonably suspect a serious breach, we may suspend the Service while we investigate, for no longer than reasonably necessary. If our suspicion turns out to be wrong, we will restore your Service and extend your billing period (or refund) to cover the suspension.

14.5 On termination for any reason, the consequences in clause 8.6 apply and the following clauses survive: 5, 9, 10, 12, 13, 16, 19, and 20.

15. Force majeure

15.1 Neither party is liable for failure or delay in performing obligations caused by events genuinely beyond its reasonable control (including natural disasters, war, pandemic, cyberattack, internet outage, government action, or failure of third-party betting platforms).

15.2 If a force majeure event continues for more than 30 consecutive days, either party may terminate these Terms on written notice, and we will provide a pro-rata refund of any prepaid fees for the unexpired billing period.

16. Data protection and privacy

Our Privacy Policy at thevaluevault.uk/legal/privacy explains how we collect, use, and protect your personal data. By using the Service you confirm you have read that policy.

17. Assignment and transfer

17.1 We may transfer or assign our rights and obligations under these Terms (for example, on a sale of our business), provided the transfer does not reduce your rights.

17.2 You may not transfer or assign any rights under these Terms without our prior written consent.

18. Complaints

18.1 If you have a complaint, please email thevaluevaultdigital1@gmail.com. We aim to resolve complaints within 30 days.

18.2 We do not currently commit to any alternative dispute resolution (ADR) scheme, but we will consider this as the business grows.

19. Responsible gambling

19.1 Gambling should be enjoyable and never a way to make money. If you feel your gambling is getting out of control, please seek help immediately.

19.2 Support services: (a) GamCare: www.gamcare.org.uk — National Gambling Helpline 0808 8020 133 (free, 24 hours). (b) BeGambleAware: www.begambleaware.org. (c) GAMSTOP: www.gamstop.co.uk — free self-exclusion from all GB-licensed online gambling sites.

19.3 We encourage you to set personal loss limits with your bookmakers and to take regular breaks from betting activity.

20. Governing law and jurisdiction

20.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

20.2 The courts of England and Wales have non-exclusive jurisdiction over any dispute arising under or in connection with these Terms. This means you may also bring proceedings in the courts of your home jurisdiction if different.

21. General

21.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

21.2 A failure or delay by us in exercising any right does not waive that right.

21.3 These Terms (together with our Privacy Policy) constitute the entire agreement between you and us regarding the Service and supersede all prior representations and agreements.

21.4 No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: TheValueVault Digital Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email: thevaluevaultdigital1@gmail.com.

I hereby give notice that I cancel my contract for the supply of the following service: [Service subscribed to: Mug Bot / Value Bot / Add-on Slots — delete as applicable]. Ordered on: [date]. Name of consumer: [name]. Address of consumer: [address]. Signature of consumer (only if sent on paper): [signature]. Date: [date].